FAQs
Shopping
What Shipping Methods Are Available?
We offer several shipping options to meet your needs: UPS, USPS for domestic orders, and DHL for customers outside the United States.
How do I place an Order?
You can conveniently place your order through our website, via chat, or over the phone. If you reach us by phone, you may need to leave a message, and one of our representatives will return your call promptly.
Payment
What Payment Methods Are Accepted?
We accept a wide range of payment methods, including American Express, Apple Pay, Discover Card, Google Pay, MasterCard, Visa, PayPal, Sezzle, Shop Pay, UnionPay, and JCB.
Do You Ship Internationally?
Yes, we do offer international shipping.
Returns
Is Buying On-Line Safe?
Absolutely. Our website employs the latest encryption technology to ensure that all your personal information remains secure.
Do I have to pay anything to return my items?
Yes, customers are responsible for the cost of return shipping.
How do I return an item?
To initiate a return, please send an email to info@skatesusa.com requesting a Return Authorization (RA) number.
Shipping
How Long Does Shipping Take?
Orders typically ship within 2 business days of being placed. We strive to ship orders within 24 hours whenever possible.